NIOS/HELP DESK/For Any Query/Enquiry/Problem/2011

Learner Support Centre (LSC) -Simple Convenient Efficient

(On the pattern of Call Centre)

All Information at one call - User friendly Learner Support Centre- JUST DIAL 1800 180 9393 (Toll Free)

The success of any Open Learning institution like NIOS lies in its responsiveness to the changing needs and aspirations of its clientele group. The technological advances have increased the aspirations of the learners from the institutions and the institutions, today, depend heavily on technology of various types to deal with its learners. In order to facilitate its learners/client group for their transactions/ interactions with NIOS, a Learner Support Centre (LSC) has been set up at NIOS HQ at NOIDA and has started functioning from February 2009. The Learner Support Centre functions as a Multi-mode Response Centre.

The Learner Support Centre is using different modes of communication to respond to the queries of learners regarding their educational, health and social concerns in a time bound framework.
The queries are addressed through:
1. IVRS driven response system
2. Telephony driven response system
3. Web driven response system including E-mails
4. SMS driven response system

The Learner Support Centre will Provide the following

1. From 9:30 AM to 5:30 PM - Supported by Executives

2. From 05:30 PM to 9:30 AM - Supported by IVRS

How do I take admission?
What are documents required for admission?
What is the admission fee structure?
What is the status of my admission?
When will I get my identity card?
How will I get my study material?
Which is my allotted study centre?
When is my first study examination?
Where to submit my TMA?
How and when to submit my examination fee?
When is my result coming? ------- and many more

or mail your queries/problems to lsc@nios.ac.in

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